The Knox County Hospital has filed an Emergency Temporary Restraining Order against software provider CSS Health Technologies, Inc. after the company threatened to terminate the contract with the hospital.
In May 2013, CSS entered into an agreement with the hospital to update its billing software to provide better patient care and streamline the hospital’s billing system.
However, hospital officials say they have had trouble with the system since its inception. The crowning blow came this past month when a glitch kept the system from billing 12,000 procedures, an error that could have cost the hospital $200,000.
“The system does not work like it is supposed to,” Dr. Tom Ashburn told the hospital board at its last meeting.
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